MARINE RESCUE TECHNOLOGIES INC.
If you have questions or concerns regarding this statement, you should first contact Company at the email address or postal address specified on the Website.
INFORMATION COLLECTION AND USE
Our primary goal in collecting personally identifiable information is to provide you with the products and services made available through the Website, including, but not limited to our services, to communicate with you, and to manage your registered user account, if you have one.
Information Collected Upon Registration: If you desire to have access to certain restricted sections of the Website, you will be required to become a registered user, and to submit certain personally identifiable information to Company. This happens in a number of instances, such as when you sign up for our services, or if you desire to receive marketing materials and information. Personally identifiable information that we may collect in such instances may include your full name, username, password, email address, address, time zone, telephone number, credit card number, and other information that you decide to provide us with, or that you decide to include in your public profile.
Use of Contact Information: In addition, we may use your contact information to market to you, and provide you with information about, our products and services, including but not limited to our services. If you decide at any time that you no longer wish to receive such information or communications from us, please follow the unsubscribe instructions provided in any of the communications.
Log Data: When you visit the Website, our servers automatically record information that your browser sends whenever you visit a website as Log Data. This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the websites you visit, the search terms you use, and any advertisements on which you click. For most users accessing the Internet from an Internet service provider the IP address will be different every time you log on. We use Log Data to monitor the use of the Website and of our Service, and for the Website’s technical administration. We do not associate your IP address with any other personally identifiable information to identify you personally, except in case of violation of the Terms of Service.
Your Account: If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Law Enforcement: We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect the property and rights of Company or a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
MARINE RESCUE TECHNOLOGIES INC.
RETURN MATERIALS AUTHORIZATION (RMA)
All product returns must be approved by Marine Rescue Technologies, Inc. (MRT), regardless of the reason for the return. All RMAs for the return of goods for reasons other than repair or servicing may be subject to a 25% restocking fee.
RMA for Return of Goods
The customer must contact MRT to provide a reason why the product is being returned. In the event a product is being returned due to an error in ordering or for some other commercial reason, MRT will provide an RMA number This RMA number will be associated with that particular request and reason for return. The RMA number must be clearly indicated on the shipping carton and inside on a packing list itemizing the RMA number, description and serial number (if applicable) of items returned, and reason for return. The customer is responsible for all return shipping charges.
RMA for Product Repairs and Servicing
Before returning products for repair or service, the customer must contact MRT explaining the fault of the specific product(s). Prior to issuing an RMA, MRT technical support staff may contact the customer to troubleshoot the issue and to determine the best course of action. MRT may require further testing to be done onsite to confirm if the failure could indeed be a fault in the product. More than 50% of all returns are related to user error and/or poor installation practices.
In the event it is determined by MRT that the product needs to be returned, MRT will issue an RMA (see above). This RMA number will be associated with that particular request and reason for return. The RMA # must be clearly indicated on the shipping carton and inside on a packing list itemizing RMA#, description of item(s) returned serial number and reason for return.
The manufacturer’s warranty period is typically one year from the date of purchase. Warranty information will be confirmed by MRT by obtaining product(s) serial number(s) and confirming the date of purchase.
In Warranty Repairs - For in-warranty repairs, the customer is responsible for the delivery cost to MRT US, and MRT US is responsible for the shipping cost for return to the manufacturer unless otherwise stated. Return shipping cost is dependent on the manufacturer. MRT, as a service, will process repairs from Florida. Any additional costs associated with a return that are not covered under warranty will be quoted at the time of RMA issue.
Out-Of-Warranty Repairs – For out-of-warranty repairs, the customer is responsible for all shipping costs. MRT US will issue a quote based on the manufacturer’s estimate to repair prior to authorizing repair work.
Return Shipment - Instructions for preparing the shipment for repair returns will be issued along with the RMA form. On occasion a customer will be asked to return the product(s) directly to the manufacturer. All instructions must be followed to avoid incurring any additional costs. A copy of the RMA form must accompany the shipment, and the package must be clearly labeled with the RMA #. International shipments require that a commercial invoice and a packing list accompany the shipment for customs clearance.
For additional assistance or questions relating to returns and repairs, please contact our office at (772) 388-1326.
Marine Rescue Technologies, Inc.
Terms & Conditions
a. MRT - Marine Rescue Technologies, Inc. and related companies.
b. Customer - the business entity or individual that has ordered delivery of the Product(s) and/or Service(s).
c. Customer's Personal Data - Customer's personal information that includes, but is not limited to, names, telephone numbers and e-mail addresses, etc.
d. Contract - the Customer's order and the MRTÕs acceptance of it in accordance with clause 3(c), which incorporates these terms & conditions.
e. Applicable Trade Term - the term defined in Incoterms 2000 that is agreed by the parties and documented in the quotation/invoice.
f. Product(s) - any hardware or services sold and/or software licensed under these terms and conditions.
g. Software - one or more computer programs and/or applications in object code format, whether stand-alone or bundled with other Product(s), including embedded code, and related documentation provided to Customer under these terms and conditions.
h. Specifications - specific technical information about Product(s) that is published by MRT in effect on the date MRT ships Customer's order.
i. Delivery - the date when MRT places the Product(s) at Customer's disposal at the address agreed to by MRT in accordance with the Applicable Trade Term.
j. Support - any standard service such as hardware maintenance and repair; software updates and maintenance; or education and training.
k. Custom Support - Support adapted to meet Customer requirements.
2. APPLICATION OF TERMS & CONDITIONS
a. These Terms and Conditions shall apply to and be incorporated in the Contract; and prevail over any inconsistent terms or conditions contained in or referred to in the Customer's purchase order, confirmation of order, or specification, or implied by law, trade custom, practice or course of dealing.
b. No addition to, variation of, exclusion or attempted exclusion of any term of these terms and conditions shall be binding on MRT unless in writing and signed by a duly authorized representative of MRT.
c. MRT and the Customer warrant that they have full capacity and authority to enter into and perform the Contract, and that those signing the Contract are duly authorized to bind the party for whom they sign.
3. ORDERS, CANCELLATIONS AND RETURNS
a. Any quotation is valid for a period of 30 days only, and MRT may withdraw quotation at any time by notice to the Customer.
b. Each order or acceptance of a quotation for Product(s) by the Customer shall be deemed to be an offer by the Customer subject to these terms and conditions. The Customer shall ensure that its order is complete and accurate.
c. All orders are subject to acceptance by MRT. A binding contract shall not come into existence between MRT and the Customer unless and until MRT issues a written order confirmation to the Customer or MRT delivers the Products (as appropriate) to the Customer (whichever occurs earlier).
d. MRT may deliver Product(s) by separate installments. Each separate installment shall be invoiced and paid for in accordance with the provisions of the applicable Contract. Each installment shall be a separate Contract and no cancellation or termination by either party of any one Contract relating to an installment shall entitle the Customer to repudiate or cancel any other Contract or installment.
e. No order for Product(s) which has been acknowledged by MRT may be cancelled by the Customer, except with the agreement in writing of MRT and provided that the Customer indemnifies MRT in full against all loss (including without limitation loss of profit), costs (including without limitation the cost of all labor and materials used), damages, charges and expenses incurred by MRT as a result of cancellation. Details of cancellation charges are available from MRT upon request.
f. For software purchases, including those originating through a web-based transaction, supply of software and/or hardware-based license keys and/or product license activation codes by electronic means constitutes shipment.
g. Certain software products from MRT require product activation prior to being fully enabled. Orders for software purchases may not under any circumstances be cancelled after product activation, including those purchases and/or downloads originating through a web-based transaction.
h. Product returns are subject to MRT's approval and conditions of MRTÕs return policy. A restocking charge will apply.
4. QUANTITY AND DESCRIPTION
a. The quantity and description of the Product(s) shall be as set out in MRTÕs order confirmation or (if there is no order confirmation) quotation.
b. All samples, drawings, descriptive matter, specifications and advertising issued by MRT and any descriptions or illustrations contained in MRTÕs catalogs or brochures are issued or published for illustrative purposes only, and they do not form part of the Contract.
c. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by MRT shall be subject to correction without any liability on the part of MRT.
d. MRT reserves the right (but does not assume the obligation) to make any changes in the specification of the Product(s) which are required to conform with any applicable legislation or, where the Product(s) is to be supplied to the Customer's specification, which do not materially affect their quality or performance.
a. The price of the Product(s) shall be as stated in MRTÕs order confirmation or quotation, or where no price has been quoted (or a quoted price is no longer valid), the price listed in MRTÕs price list current at the date of acceptance of the order
b. All prices are exclusive of delivery, packaging, packing, shipping, carriage, insurance, sales, use and other taxes, levies, assessments, charges and duties applicable to the sale of Product(s) and import into the destination country.
c. If exemption from any taxes, duties or other charges is claimed, the Customer must provide appropriate written evidence to MRT.
d. MRT reserves the right, by giving notice to the Customer at any time before delivery, to increase the price of Product(s) that has not been delivered to reflect any increase in the cost to MRT which is due to any factor beyond the control of MRT (including without limitation any foreign exchange fluctuation, currency regulation, alteration of duties, change in legislation, significant increase in the costs of labor, materials or other costs of manufacture, any change in delivery dates, quantities or specifications for the Product(s) which is requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give MRT adequate information or instructions.)
e. Any proposals for systems (hardware, services & software) will be considered confidential.
6. PAYMENT TERMS
a. Customer shall pay the full price of the Product(s) stated on the invoice within the time period agreed to and stated on the invoice. All shipping costs shall be paid by Customer. Customer agrees to be responsible for the payment of sales taxes, levies and assessments imposed upon Customer or MRT for the sale of Product(s) to Customer. If exemption from taxes is claimed, Customer must provide a certificate of exemption.
b. All payments in the first instance shall be made in US dollars by direct deposit, credit card, wire transfer, or check mailed to MRT's principal office listed on the front of the invoice. Customer shall reimburse MRT for all reasonable costs (including legal fees) incurred by MRT in collecting late payments, and MRT may, at its own discretion, suspend shipment of Product(s) in the event that Customer is in arrears with respect to any payments due to MRT.
c. Payment terms are subject to MRT credit approval. Invoices for contractual Support will be issued in advance of the Support period. Support prices, except for prepaid and Custom Support may be changed by MRT upon sixty (60) days written notice. MRT may change credit or payment terms at any time should Customer's financial condition or previous payment record so warrant.
d. MRT may discontinue performance if Customer fails to pay any sum due, or fails to perform under this or any other MRT agreement if, after ten (10) days written notice, the failure has not been cured.
e. All Products remain the property of MRT until payment in full has been received.
7. SHIPPING AND DELIVERY
a. All Product(s) will be shipped to the location specified by Customer in Customer's purchase order. Shipping location may be modified by Customer in writing prior to MRT having arranged shipment of the Product(s).
b. MRT will make reasonable efforts to meet Customer's delivery and shipping terms. If MRT is unable to meet Customer's Delivery and shipment requirements, alternative arrangements may be agreed upon. In the absence of such agreement, Customer's sole remedy is to cancel the order.
c. Title to hardware Product(s) and risk of loss and damage will pass to Customer at the address agreed to by MRT in accordance with the Applicable Trade Terms.
d. The Customer will be responsible for any applicable customs duties and other fees payable at the Customer's shipping address.
e. Delivery shall be made during normal business hours (excluding bank or public holidays). MRT may levy additional charges for any deliveries made outside such hours at the Customer's request.
f. The Customer shall be responsible (at the Customer's cost) for preparing the delivery location for the delivery of the Product(s) and for the provision of all necessary access and facilities reasonably for delivery of the Product(s). If the Supplier is prevented from carrying out delivery or installation on the specified date because no such preparation has been carried out, MRT may levy additional charges to recover its loss arising from this event.
g. The Customer shall be deemed to have accepted the Product(s) based on the terms of shipping.
7. LIMITED WARRANTY TO CUSTOMER
a. For products not manufactured by MRT, warranties will be conditional based on the original equipment manufacturerÕs warranty (OEM).
b. MRT warrants that hardware Product(s) delivered to Customer shall be free from defects in material and workmanship and shall conform to the technical specifications for a period of 12 months after delivery to the Customer. Software products are warranted as per the End User License Agreement applicable to that software.
c. MRT warrants that the Software will function properly as per the customerÕs requirements. Exceptions to this may include improper use, hardware that is not specified or temporary bugs introduced into the system.
d. MRT does not warrant that the operation of Product(s) will be uninterrupted or error free.
e. If MRT receives notice of defects or non-conformance during the warranty period, MRT will, at its option, repair or replace the affected Product(s). Customer will pay expenses for return of such Product(s) to MRT. MRT will pay expenses for shipment of repaired or replacement Product(s). If MRT is unable, within a reasonable time, to repair or replace the affected Product(s), Customer will be entitled to a refund of the purchase price upon prompt return of the Product(s) to MRT.
f. Some newly manufactured MRT Product(s) may contain and MRT Support may use remanufactured parts which are equivalent to new in performance.
g. Customer's Product warranty is transferable upon MRT receipt of written request and MRTÕs approval. Such notification must include the serial number, model number and the name, address and location of transferee and the transferee must agree in writing to MRT's warranty terms.
h. MRT Product(s) should never be used as the only source of Man Overboard notification. The skipper and crew must exercise common prudence and good seamanship. Installation and operation of the MRT Product(s) in no way reduces the responsibility of the skipper and crew who have the primary responsibility for safety on board a vessel or facility.
i. The above warranties do not cover defects resulting from improper or inadequate maintenance, installation, or repair performed by Customer or a third party not authorized by MRT; Customer or third party supplied hardware or software, interfacing or supplies; unauthorized modification; improper use or operation outside of the Specifications for the Product; abuse, negligence, accident, or loss or damage in transit. No system can be 100% fail safe. Installation faults and operator error will always introduce the possibility of undetected Man Overboard events as can circumstances and events beyond the equipment's design criteria.
j. THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. MRT SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
8. LIMITATION OF LIABILITY
a. To the extent that limitation of liability is permitted by law, MRT's liability to Customer is limited to the actual amount of payments received by MRT in connection with the specific transaction or incident in question. In no event shall either party be liable to any other party for special, incidental, exemplary or consequential damages, or for any claims or demands, regardless of whether such party has been previously advised of the possibility of such damages, claims or demands.
b. In no event will MRT, its subcontractors or suppliers be liable for special, incidental, indirect or consequential damages (including downtime costs, loss of data, restoration costs, lost profits, or cost of cover) regardless of whether such claims are based on contract, tort, warranty or any other legal theory, even if advised of the possibility of such damages. This exclusion is independent of any remedy set forth in these terms and conditions.
c. The remedies in these terms and conditions are Customer's sole and exclusive remedies.
a. Customer may purchase Support from MRT's current Support offering as available. Orders for Support are also subject to the Product(s) specific Support terms and the terms indicated on the quotation.
b. Eligibility for a Support agreement is limited to Product(s) at current specified revision levels and may require MRT's certification, at Customer's expense, that Product(s) are in good operating condition.
c. Customer is responsible for removing any Product(s) not eligible for Support to enable MRT to perform Support services. Additional charges, computed at MRT's standard rates, may be incurred for any extra work caused by such Product(s).
d. Customer is responsible for maintaining a procedure external to the Product(s) to reconstruct lost or altered Customer files, data or programs. Customer will have a representative present when MRT provides Support services at Customer's site.
e. Customer may delete Product(s) under a Support agreement or may cancel a Support agreement upon sixty (60) days written notice. Upon sixty (60) days written notice, MRT may delete Product(s) no longer included in MRT's Support offering or may cancel a Support agreement.
f. Customer may not assign or transfer a Support agreement without MRT's prior written consent. Any attempted assignment or transfer without such consent will be void. As conditions to such consent; (i) the assignee or transferee must agree in writing to the applicable MRT Support terms; (ii) MRT may require that all Product(s) included within a Support agreement are in good operating condition; and (iii) MRT may impose applicable charges in connection with the assignment or transfer.
a. Title, ownership, and all rights in copyrights, patents, trademarks, trade secrets and any other intellectual property rights in the Product(s) and any copy, portion, or modification thereof, shall not transfer to Customer or its customers and shall remain in MRT and its licensors.
b. Software licenses are subject to annual renewal unless otherwise provided by written notice
c. MRT grants Customer a worldwide, non-exclusive license to use the Software for internal purposes in accordance with the documentation provided with the Software. Such documentation may include license terms provided by MRT and MRT's third party suppliers, which will apply to the use of the Software and take precedence over these license terms. In the absence of documentation specifying the applicable license, Customer is granted the right to use one copy of the Software on one machine, or as otherwise indicated on the quotation.
d. Customer's Software license is transferable upon MRT's receipt of the name, address and location of transferee and payment of any applicable fees to the extent permissible under local laws. Customer will immediately upon transfer deliver all copies of the Software to the transferee. The transferee must agree in writing to MRT's Software license terms. In addition, Customer's license terms will be binding on involuntary transferees, notice of which is hereby given. Customer's license will automatically terminate upon transfer.
e. No source code rights are granted to Customer or its customers with respect to any Software. The Software is owned and copyrighted by MRT or its third party suppliers. MRT and its third party suppliers retain all right, title and interest in the Software. Third party suppliers may protect their rights in the Software in the event of any violation of these license terms.
f. Customer agrees not to copy, modify, alter, translate, disassemble, or reverse engineer the Product(s) (including without limitation any embedded software), or attempt to disable any security devices or codes incorporated in the Product(s), except as permitted by law. Customer shall not remove, alter, or obscure any printed or displayed legal notices contained on or in the Product(s). Customer may not copy the Software onto any public or distributed network.
g. MRT may terminate Customer's license upon notice for breach of these license terms. Customer must destroy all copies of the Software immediately upon notice of termination.
a. MRT will not be liable for performance delays or for non-performance, due to causes beyond its reasonable control.
b. If either party commits an act of insolvency, that is becomes insolvent, is unable to pay its debts when due, applies for liquidation or bankruptcy, is the subject of involuntary liquidation or bankruptcy, is placed into administration, has a receiver appointed, or has its assets assigned, the other party may cancel any unfulfilled obligations.
c. MRT will store and use any of the Customer's Personal Data in accordance with MRT's privacy practices, which are available upon request. MRT will not sell, rent or lease Customer's Personal Data to others. Customer agrees that MRT may forward Customer's Personal Data to other MRT entities or business partners (including agents, resellers and subcontractors) solely to conduct business activities, including communication with third parties (such as the handling of orders, advertising campaigns or market research). Customer agrees that MRT and its entities may store and use Customer's Personal Data in all countries where MRT and its entities do business. Customer represents and MRT acknowledges Customer's representation that consent from individual data subjects has been obtained or is not needed.
d. Customer will comply with United States and other laws and regulations prohibiting transfers, exports and re-exports to certain end-users and destinations or for certain end-uses, unless written authorization is obtained from the appropriate government. Customer, who exports, re-exports transfers or imports Product(s), technology or technical data purchased hereunder, assumes responsibility for complying with applicable United States and other laws and regulations, and for obtaining required export and import authorizations. MRT may suspend performance if Customer is in violation of applicable laws or regulations. Customer shall defend and indemnify MRT from and against any damages, fines, penalties, assessments, liabilities, costs and expenses (including reasonable legal fees and court costs) arising out of any claim that Product(s) or other information or materials provided by MRT hereunder were exported or otherwise shipped or transported in violation of applicable laws and regulations.
e. In the event that the sale of Product(s) to Customer is required to be registered with any governmental authority, Customer shall cause such registration to be made and shall bear any expense or tax payable in respect thereof.
f. Disputes arising in connection with these Terms and Conditions will be governed by the laws of the United States.
g. Provisions herein which by their nature extend beyond the termination of any sale or license of Product(s) or Support will remain in effect until fulfilled.
h. Neither party's failure to exercise any of its rights under these terms and conditions will be deemed a waiver or forfeiture of those rights.
i. To the extent that any provision of these terms and conditions is determined to be illegal or unenforceable, the remainder of these terms and conditions will remain in full force and effect.
j. The United Nations Convention on Contracts for the International Sale of Goods will not apply to these terms and conditions.
k. These terms and conditions constitute the entire agreement between MRT and Customer, and supersede any previous communications, representations or agreements between the parties, whether oral or written, regarding transactions hereunder. Customer's additional or different terms and conditions will not apply. Customer's purchase or license of Product(s) and Support will constitute Customer's acceptance of these terms and conditions, which may not be changed except by an amendment signed by an authorized representative of each party.
l. In the event MRT terms and conditions conflict with the manufacturerÕs warranties and/or terms and conditions, the manufacturerÕs terms will prevail.